FREQUENTLY ASKED QUESTIONS

Do I need an appointment?

Absolutely! We do require appointments. This allows us to cater to one bridal party at a time, ensuring that you receive our undivided attention as you find your dream gown and bridesmaid’s dresses.

Why is your boutique appointment only?

We want to make certain that our brides receive an unforgettable experience. We believe that wedding gown shopping is just as much about the experience as it is about the gown itself. Providing the bride and her bridal party with our undivided attention and allowing them to have the entire boutique to themselves, creates an unforgettable experience.  

Okay, but can I come in and browse?

Sure! You may come in and browse through our store at any time during our business hours. However, if you would like to chat about pricing, colors or styles or would like to try anything on during the week, then we do ask that you have an appointment. We want to give our undivided attention to our brides and bridesmaids. We hope you understand!

How long do appointments last?

Unlike other bridal boutiques in the area, our appointments run for 90 minutes, which gives our brides enough time to try on several gowns/dresses in a relaxed and enjoyable atmosphere. We want to be sure not to rush you, so if you feel like you need more time, we are happy to accommodate when we can.

What should I bring to my appointment?

We suggest you bring nude colored undergarments, such as a strapless bra, stickies, or nipple covers and seamless underwear. This will give you the best preview of what your gown will look like on the big day. We also suggest you bring a pair of shoes approximately the same height that you plan to wear on your wedding day.

What size are your sample gowns?

Our in stock gowns are sample wedding gowns. Where possible, we have ordered in several sizes. However, the majority of our gowns range from size 8-12 with a some (and an ever growing amount) in size 14-22. You will be surprised by how good we are at adjusting & clipping to make sure you can tell what each gown will look like in your size. Please keep in mind that each collection may have different sizing. This will most often vary from street sizing. Therefore, we will take your measurements and find a sample that will be the best fit. Your gown will be made to measure.

What is your returns policy?

Due to the special nature of our merchandise all sales are final. All orders are specifically cut and dyed for each customer.

Am I allowed to bring food and drinks?

Our new shop is gorg and we want to keep it that way! With this in mind, we have decided not to allow any outside food or drinks. The only exceptions are water and champagne. If you would like to have champagne, please be sure to open the bottle outside and bring your own plastic cups (we don’t want any accidents). However, with our new location we HIGHLY recommend checking out our neighboring food and drink joints! See our map for our fav places!

What is the price range of your gowns?

Our gowns start from $1,000 and go up to around $4,700. Majority of our gowns fall within the $1,800-$3,000 range. For more information regarding pricing, you can see each designer’s price range of gowns we currently carry in-store on our “Designers” page of our website! We carry an array of high-end and unique designers, many being exclusive to Chantilly Couture within Oklahoma and surrounding states. We source these independent designers locally here in the U.S and from all around the world, like Australia, Canada, Israel and the Ukraine.

When should I start dress shopping?

Most of our bridal designers have a standard lead time of approximately 4-6.5 months. However, there are some collections that will allow rush orders with designer approval. We suggest that brides start dress shopping about 9-12 months before their wedding date.

When will my gown arrive?

Special orders on wedding gowns take approximately 4-6.5 months, depending upon designer.

How do I know what size to order?

All of our gowns are made to order by size. Your bust, waist, and hip measurements are taken and then compared to the individual designer's size chart. Our professional stylist will assist the customer with their appropriate size, however the customer will ultimately choose the size they wish to order their gown in. If a bride is in-between sizes, we always recommend ordering the larger size. You can always take a dress in, but can’t always take the dress out. Please keep in mind alterations may be necessary. Extra skirt length, sleeve length, train length, or extra size may be available at an additional charge.

Do you offer alterations?

Unfortunately, we do not at this time. However, we can provide you with information on several expert seamstresses in the Oklahoma City area. 

Do you offer shipping?

We will gladly ship any merchandise anywhere in the U.S. from our boutique in beautiful Oklahoma City for an additional charge. Charges are case by case. Please inquire with us if this is something you may be interested in.

What are your payment options?

Due to the nature of the dresses being made to order, we require at least 60% payment at the time the order is placed and the remainder is due about 2 weeks before your gown is ready to ship.  We also offer payment plans additionally to help with installments.

Who should I bring to my appointment?

Often, brides bring their bridesmaids, mother, future mother-in-law, and sometimes even grandmothers! You may bring as many or as little people as you would like as long as you stay within our maximum guest counts of 6 for fitting room #1 and 4 for fitting room #2.